QatarConnect facilitates ultra-high-speed connectivity throughout Qatar. Our Terms of Service are designed to ensure that the integrity of our network and the rights of our users remain as stable and permanent as the landmarks of West Bay.
By accessing qatarconnect.qa or utilizing our fiber and 5G services, you agree to be bound by these local and international regulations. We operate 24/7/365 to maintain service parity with Qatar's Ministry of Communications (MCIT).
Services must be used primarily for residential or small business connectivity within authorized coverage zones like The Pearl or Lusail. Unauthorized reselling or "daisy-chaining" network nodes across multiple distinct villas is strictly prohibited.
The QatarConnect Optical Network Terminal (ONT) remains our property. Customers in Al Wakrah and surrounding areas are responsible for the physical safety of hardware against sand ingress and high-temperature exposure. We provide specialized Wi-Fi 6 router maintenance but retain rights for technical recovery.
Transmission speeds are subject to environmental factors, indoor villa signal penetration, and regional network load. We do not guarantee latency for sub-sea routing beyond the GCC gateway.
Ref: Qatar Civil Code No. 22
Uptime Stability
SLA for West Bay Professionals
Unlimited "Public" Hotspots
"We assume all residential installations comply with Qatar Smart City building codes."
Our stance on bandwidth throttling changes ONLY if:
Fiber-optic precision for the Doha business district.
"True technology isn't just about speed; it's about the reliability of the handshake between provider and client."
— QatarConnect Compliance BoardWhile many of our fiber plans are marketed with robust data ceilings, the term "Unlimited" is governing by a Fair Usage Policy. This ensures that a single high-bandwidth user (e.g., massive 8K server hosting in a private villa) does not degrade the latency for the rest of the community in areas like Msheireb Downtown.
Data prioritization is applied during regional events such as National Day to ensure emergency and essential communications remain uninterrupted.
Billing cycles operate on a standard Gregorian calendar month. Payments are due within 14 days of invoice issuance. Late fees are applied as per the guidelines approved by the Qatar Central Bank for telecom operators.
Non-payment beyond 30 days triggers an automatic soft-lock of the MAC address on our OLT servers.
A standardized QAR 100 fee applies for physical re-enablement of fiber drops.
We reserve the right to modify these terms at a moment’s notice to reflect changes in Qatari Cybercrime Prevention Law (Law No. 14 of 2014) or structural shifts in the wholesale fiber market. Continued use of QatarConnect services after such changes constitutes an "Informed Acknowledgement."
"We promise the path, not the pace of the entire internet. While QatarConnect builds the most robust digital highways in Doha, your driving style—the hardware you use, your internal wiring, and the websites you visit—remains your responsibility."
Maintenance of the fiber delivery point at your property boundary.
Liability for third-party service outages (Netflix, Zoom, PlayStation Network).
Any disputes arising shall be handled exclusively within the Courts of Qatar, Doha Judiciary District.
This English version is provided for convenience. In case of legal discrepancy, the Arabic text registered with the MCIT prevails.
Modified: .
Current Infrastructure Token: QC-2026-X1.
Our compliance officer is available Saturday-Thursday: 8:00 AM - 6:00 PM at Al Bidda Tower, West Bay, Doha.
